Custom Rule Engine

Automate complex decision logic without writing code

Establish rules, route cases, trigger notifications, and manage SLA behaviors. Our visual logic designer evaluates custom variables in real-time, removing bottlenecks and guesswork.

Try the Rule Engine Free

Compound Logic

Nested Conditional Logic Blocks

Move beyond basic rules. Technoflow allows you to combine logic parameters using nested AND/OR operators. Define rule profiles based on any custom metadata attributes, values, or submission parameters.

Logical Operator Groups: Nest logic parameters (AND, OR, NOT) visually.
Value Range Matching: Check for values, list containments, regex patterns, or date checks.

Condition Group 1 (AND) All statements must match

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Region == "APAC" Geographic attribute check

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DealValue >= 50,000 Numeric boundary check

Intelligent Routing

Dynamic Queue & Assignee Routing

Route cases directly to the team best equipped to handle them. Once rule criteria are met, the engine reassigns the case, changes priority, updates workflow tags, or notifies key users instantly.

Role & Policy Assignments: Assign cases dynamically to department queues, policy groups, or shift analysts.
Real-Time Re-routing: Re-evaluates case attributes on step adjustments, updating queues on the fly.

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Route Assignment Selector Dynamic matching engine

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Assign Queue: APAC Enterprise Ops Matched via logic values

Automation In Action

Rules logic that adapts to your needs

How organizations deploy conditional logic rules to drive operational efficiency.

SLA Warning & Escalation

Define thresholds. If a critical task sits in a queue for more than 4 hours, escalate the priority to "Emergency" and trigger Slack channel webhooks automatically.

Lead Assignment & Scoring

Instantly route inbound sales leads. Assign leads with PO values above $25k to Strategic Reps, while routing mid-market inquiries to regional sales queues.

Fraud & Risk Flagging

Automate financial reviews. Flag transactions originating from blacklisted IPs or high-risk regions, holding the workflow execution for secondary compliance audits.

For Developers

Dynamic JSON Evaluation

Technoflow's rule engine evaluates JSON payloads directly. Feed data from external webhooks, compute conditions, and utilize output values to determine step paths programmatically.

Data Schema Flexibility

Map any input JSON parameter directly to custom routing variables inside the visual designer.

Evaluative Logs

Inspect exact evaluative output logic showing which rule statement succeeded and why.

Visual Conditional Logic

IF po_value >= $50,000 AND tier == "Enterprise" Evaluating incoming case data

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YES (Pass) Route to Senior Directors

NO (Fail) Route to Standard Queue

FAQ

Rule Engine FAQs

Frequently asked questions about Technoflow's conditional rule builder.

Technoflow's Rule Engine can evaluate any custom attributes or data variables you define in the system, including text fields (like customer type, region), numeric values (like deal size, transaction amount), dates (submission times, SLA target dates), or booleans (VIP status, is_approved).

Yes. The Rule Engine supports compound conditions. You can nest multiple logical checks using 'AND' and 'OR' operators (e.g., If deal size > $50,000 AND region == 'Europe' AND (is_strategic == true OR product_tier == 'Premium')). The visual builder handles nested blocks seamlessly.

Yes. When you update and publish a rule in Technoflow, the logic is updated instantly across the workflow runner. Any new process instances triggered from that moment onward will evaluate under the newly published logic. Active cases can optionally be migrated or run on cached logic.

Absolutely. Standard design best practice includes configuring fallback branches (i.e., 'Else' statements). If a case evaluates and matches none of your custom conditions, it is automatically routed to a designated default queue or assignee so it never gets lost.